The role of managing customer expectations in converting initial enquiries to brand advocates
December 19, 2013
by
Mark Worden
Gaining customer loyalty is a key for any business. Obtaining customers that come back time and time again, …
How can the changing times of professional football provide us with learning points for social media?
November 18, 2013
by
Mark Worden
I’ve been a football fan for as long as I can remember. Exactly how long does that mean? …
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