Key Facts and Figures

• The average time a caller is left on hold is 57 seconds
• Between June 2014 & June 2015 there was a 41% increase in average data usage on broadband lines
• VoIP can reduce the cost of local calls by 40% and international calls by 90%
• It takes a business an average of 44 hours to respond to or call back new enquiries
• The average conversion rate for sales calls is 30%
• 13% of SMEs use a mobile phone for business communication
• 93% of UK adults use a mobile phone to make calls
• 50% of a voice conversation is silence
• 96% of customers feel more loyal when a business fixes a problem over the phone
• 3% of all UK workers are based in call centres

Infographic created for Equations Voice and Data